Terms & Conditions

These terms and conditions set out the basis on which you may use the services offered by The Peaceful Soul ("we", "us", "our"). By booking a treatment, course, class or event, or by using this website, you agree to these terms. Please read them carefully.

Our services

We offer holistic, complementary therapies and educational experiences including Reiki, shamanic healing, reflexology, meditation and related courses, classes and events. Our treatments are intended to support relaxation and general wellbeing. They are not a substitute for medical advice, diagnosis or treatment. If you have a health concern, please consult a qualified medical practitioner. Please tell us about any relevant health conditions before your session so we can care for you safely.

Bookings and payment

Treatments are booked through our online booking partner, Fresha. Courses, classes and events may be booked through this website or another stated method. Your place is confirmed once payment (where applicable) has been received. Prices are as shown at the time of booking.

Course and retreat applications

Some courses and retreats (for example Reiki training) ask you to apply first. You may be asked about your previous training and to upload a certificate so we can check the course is right for you. A deposit may be required to secure your place, with the balance due before the course. These details, and any prerequisites, are made clear at the time. We handle the information you provide in line with our Privacy Policy, and uploaded certificates are kept private.

Cancellations and rescheduling

We understand that life happens. If you need to cancel or rearrange, please give us as much notice as you can, at least 24 hours for one-to-one treatments. Late cancellations or missed appointments may be subject to a charge. For courses and events, specific cancellation terms (including any non-refundable deposit) may apply and will be made clear at the time of booking.

Arriving for your appointment

Please arrive in good time. As sessions are booked back to back, a late arrival may mean your treatment time is shortened so as not to affect others.

Your responsibilities

You agree to provide accurate information about your health and to follow any reasonable guidance given. You attend treatments, courses and events at your own discretion.

Liability

To the fullest extent permitted by law, we are not liable for any loss or harm arising from your use of our services, except where caused by our negligence. Nothing in these terms limits liability that cannot lawfully be limited.

Changes to these terms

We may update these terms from time to time. The version published here is the one that applies.

Contact

If you have any questions about these terms, please contact us at info@thepeacefulsoul.co.uk or 07944 570551.